Shipping policy

ORDER PROCESSING TIME

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

ORDER SHIPPING TIME

Domestic Shipping Rates and Estimates (USA and Canada)

Our store offers a flat shipping fee of 5 USD for all orders delivered locally (USA) and to Canada.

Please note that we don’t process rush shipping, nor an in-store pickup. Our average shipping time is from 5 to 20 days. Most orders are sent with USPS or Fedex.

International Shipping Rates and Estimates (Europe, Australia, and New Zealand)

We ship in the following countries: USA, Canada, Australia, New Zealand, and some European countries. Our store offers free shipping for orders outside of the USA and Canada. Delivery time starts from 1 week and can take up to 1.5 months, depending on your location.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

ORDER TRACKING

You will always receive a tracking number for your order when it has shipped. Please allow 48 hours for the tracking information to become available. 

Feel free to contact us at contact@johanne-designs.com with your name and order number if it has not arrived in the normal delivery time. We will look into it for you.